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lizzydragonAargh
I've been slightly worried that some bits of official post that I sort of expected to recieve has not turned up recently, but nothing concrete...
Then, while checking my finances, I discovered that my child benefit had stopped... I guessed this might be because A1 has turned 16, and I hadn't notified them that he is staying on in education, so now that my term has ended, I thought I'd give them a ring and sort it out. No problem, the nice lady took my details and updated the info, and then I casually mentioned that the payments had stopped... she put me on hold and went to check something...
Apparently there was a letter sent out but it didn't reach me - instead it was sent back to them... and so they just stopped my claim... and cannot reinstate it over the phone. Who knows whether the paper forms they are sending out will actually reach me..... (and she says that they only do back pay for a few months...) so I'll need to keep track of whether it arrives and chase if not.
I wonder what else has gone missing..... :(
I've been slightly worried that some bits of official post that I sort of expected to recieve has not turned up recently, but nothing concrete...
Then, while checking my finances, I discovered that my child benefit had stopped... I guessed this might be because A1 has turned 16, and I hadn't notified them that he is staying on in education, so now that my term has ended, I thought I'd give them a ring and sort it out. No problem, the nice lady took my details and updated the info, and then I casually mentioned that the payments had stopped... she put me on hold and went to check something...
Apparently there was a letter sent out but it didn't reach me - instead it was sent back to them... and so they just stopped my claim... and cannot reinstate it over the phone. Who knows whether the paper forms they are sending out will actually reach me..... (and she says that they only do back pay for a few months...) so I'll need to keep track of whether it arrives and chase if not.
I wonder what else has gone missing..... :(
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no subject
Date: 2012-07-18 10:24 pm (UTC)If it got returned to sender, how did that happen? Mis-delivered, whoever got it didn't notice that and wrote return to sender on it, maybe?
Probably worth popping into the PO to ask if they've any ideas what might have happened. Also worth reporting to Royal Mail centrally - when I rang about misdeliveries, they commented that they'd had several complaints from our round, so they do collate that sort of information.